The GSA’s Federal Acquisition Service is searching for a Customer Relationship Data Analyst, according to a job posting on USAJobs.gov.
According to the posting, duties for the Customer Relationship Data Analyst include:
- As a leader in enterprise-wide CRM, Digital Marketing and Customer service platforms, the incumbent provides expert and authoritative technical direction and advice on a myriad of interrelated technical issues and works to resolve sensitive, complex, or controversial matters using all available resources.
- Leads data management initiatives with a focus on cloud-based data warehouses, ensuring adherence to best practices in database design and governance.
- Applies SQL expertise to query and manage relational databases, performing in-depth data analysis to support business needs.
- Uses programming skills to automate, integrate, and manipulate data across systems, improving the efficiency of data workflows and analysis processes.
- Collaborates with business units to enhance business intelligence (BI) capabilities, leveraging data visualization and reporting tools to drive informed decision-making.
- Leads the integration of enterprise-wide CRM, digital marketing, and customer service tools with other platforms through API-based solutions and ETL tools to streamline data and process management. Leads the expansion of CRM and Cloud business intelligence (BI) capabilities within the FAS organization. Gathers, develops, and writes user stories that support business requirements. Provides documentation and supports a continuous cycle for obtaining feedback for enhancements and application improvement.
- Serves as a primary point of contact for a range of diverse and complex CRM, Digital Marketing and Customer service platform-related issues. Facilitates effective communication and collaboration with high-ranking personnel within FAS, GSA IT, and other government agencies, ensuring that project information is conveyed accurately, procedures are clarified, and technical directives are interpreted correctly.
